Privacy Policy

This Privacy Policy describes how Starbird Chicken ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at starbirdchicken-eat.click, place orders, use our services, or otherwise interact with us. We are committed to protecting your privacy and handling your data in a transparent, responsible, and lawful manner.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with this Privacy Policy, please discontinue use of our website and services immediately.

For any questions or concerns regarding this Privacy Policy, you may contact us at: [email protected].

1. About Us

Starbird Chicken is a food service company operating in the United States. We operate through our digital platform located at starbirdchicken-eat.click, through which customers can browse our menu, place orders, and engage with our brand and services.

2. Legal Framework and Applicable Laws

As a company operating in the United States, our privacy practices are governed by the following applicable laws and regulations:

• California Consumer Privacy Act (CCPA) and its amendment, the California Privacy Rights Act (CPRA), which provide privacy rights to California residents.
• Federal Trade Commission Act (FTC Act), which governs unfair or deceptive practices in commerce, including data privacy practices.
• CAN-SPAM Act, which regulates commercial email communications.
• Children's Online Privacy Protection Act (COPPA), which regulates data collection from children under the age of 13.
• Other applicable federal and state privacy laws as may be relevant to your location within the United States.

If you are a resident of California, you have specific rights under the CCPA/CPRA, which are described in greater detail in Section 9 of this Privacy Policy.

3. Information We Collect

We collect various categories of information about you when you interact with our website and services. The types of information we collect are described below.

3.1 Personal Information You Provide Directly

When you create an account, place an order, subscribe to our newsletter, contact our customer support, or otherwise interact with us, you may provide us with the following personal information:

• Identity Information: Your full name, username, or similar identifier.
• Contact Information: Email address, phone number, and mailing/delivery address.
• Account Credentials: Username and password for registered accounts.
• Payment Information: Credit or debit card details, billing address, and other financial information necessary to process your transactions. Please note that we do not store full payment card details on our servers; payment processing is handled by secure third-party payment processors.
• Order Information: Details about the food items you order, your order history, dietary preferences, and special instructions.
• Communications: Records of your communications with us, including customer support inquiries, feedback, reviews, and survey responses.
• Marketing Preferences: Your preferences regarding receiving marketing and promotional communications from us.

3.2 Information Collected Automatically

When you visit our website or use our digital services, we and our third-party partners automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers, and hardware model.
• Log Data: IP address, access times, pages viewed, links clicked, time spent on pages, referring URLs, and other standard server log information.
• Usage Data: Information about how you interact with our website, including navigation paths, search queries, and features accessed.
• Location Data: General geographic location derived from your IP address, and, if you grant permission, more precise location data to facilitate delivery services or find nearby locations.
• Cookie and Tracking Data: Data collected through cookies, web beacons, pixel tags, and similar tracking technologies. Please see Section 8 of this Privacy Policy for more details on our cookie practices.

3.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you log in to our services using a social media account (such as Facebook or Google), we may receive basic profile information from that platform, subject to your privacy settings on that platform.
• Delivery Partners: Information related to your delivery orders from third-party delivery platforms that partner with us.
• Analytics Providers: Aggregated and anonymized data from analytics services to help us understand how our website is used.
• Marketing Partners: Information to help us reach you with relevant advertising and promotions.
• Payment Processors: Transaction confirmations and fraud prevention flags from our payment service providers.

3.4 Sensitive Information

We generally do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data. However, you may voluntarily provide dietary information (such as food allergies or dietary restrictions) when placing orders. We treat such information with the utmost care and use it solely to fulfill your orders and improve our service to you.

4. How We Use Your Information

We use the information we collect for a variety of purposes, all aimed at providing you with the best possible experience and ensuring the lawful operation of our business.

4.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including preparation and delivery.
• To create and manage your account with us.
• To process payments and send transaction confirmations and receipts.
• To communicate with you about your orders, including order confirmations, updates, and delivery notifications.
• To provide customer support and respond to your inquiries and complaints.
• To accommodate dietary preferences, restrictions, and special requests.

4.2 Improving Our Services

• To analyze how customers use our website and services in order to improve functionality, user experience, and menu offerings.
• To conduct research, testing, and analysis to develop new features, products, and services.
• To monitor and analyze usage trends and preferences.
• To identify and fix technical issues, bugs, and errors on our platform.

4.3 Marketing and Communications

• To send you promotional emails, newsletters, special offers, and information about new menu items, subject to your marketing preferences and applicable law.
• To personalize your experience on our website and in our communications, including showing you content and offers relevant to your interests and location.
• To conduct surveys and gather feedback about our products and services.
• To run competitions, promotions, and loyalty programs.
• To serve targeted advertising through our own channels and through third-party advertising platforms.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email we send, or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we will continue to send you transactional messages related to your orders and account.

4.4 Legal and Compliance Purposes

• To comply with applicable laws, regulations, and legal obligations.
• To enforce our Terms of Service and other agreements.
• To protect the rights, property, and safety of Starbird Chicken, our customers, and the public.
• To prevent fraud, unauthorized access, and other illegal activities.
• To respond to lawful requests from government authorities, law enforcement agencies, and courts.

4.5 Business Operations

• To manage our business operations, including accounting, auditing, and record-keeping.
• To evaluate and facilitate mergers, acquisitions, or other corporate transactions involving our business.
• To maintain appropriate business records as required by law.

5. Sharing Your Information with Third Parties

We respect your privacy and do not sell your personal information to third parties for their own independent marketing purposes. However, we may share your information with certain third parties in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist us in operating our website and delivering our services. These providers have access to your personal information only to the extent necessary to perform their functions on our behalf and are contractually obligated to maintain the confidentiality and security of your data. Categories of service providers include:

• Payment Processors: Companies that securely process your payment transactions.
• Delivery Partners: Third-party delivery services that fulfill your food delivery orders.
• Cloud Hosting and IT Services: Providers that host our website, store data, and maintain our technology infrastructure.
• Analytics Providers: Companies such as Google Analytics that help us understand how our website is used.
• Email and Marketing Platforms: Services that help us send emails, manage marketing campaigns, and communicate with customers.
• Customer Support Tools: Platforms that help us manage and respond to customer inquiries.

5.2 Legal Requirements

We may disclose your personal information when we believe disclosure is necessary or required by law, including:

• In response to a court order, subpoena, search warrant, or other lawful governmental or law enforcement request.
• To comply with applicable federal, state, or local laws and regulations.
• To protect the vital interests of any person.
• To investigate, prevent, or take action regarding suspected illegal activities, fraud, or violations of our Terms of Service.
• To protect the rights, property, or safety of Starbird Chicken, our employees, customers, or others.

5.3 Business Transfers

If Starbird Chicken is involved in a merger, acquisition, asset sale, financing, or other corporate transaction, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data and will ensure that appropriate protections remain in place.

5.4 With Your Consent

We may share your information with other third parties when we have your explicit consent to do so, such as when you participate in a joint promotion or partnership program.

5.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for business, marketing, research, or other purposes.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Security Measures We Implement

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal information is restricted to authorized employees, contractors, and service providers who need the information to perform their job functions.
• Secure Payment Processing: We use PCI DSS-compliant third-party payment processors to handle all payment card transactions. We do not store full credit card numbers on our servers.
• Regular Security Assessments: We conduct regular reviews and assessments of our security practices and infrastructure.
• Password Protection: User accounts are protected by passwords. We encourage you to use strong, unique passwords and not to share them with anyone.
• Data Minimization: We collect only the personal information that is necessary for the purposes outlined in this Privacy Policy.

6.2 Important Limitations

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant authorities as required by applicable law.

You are also responsible for maintaining the security of your account credentials. Please notify us immediately if you suspect any unauthorized use of your account at [email protected].

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

When we no longer need your personal information, we will securely delete or anonymize it. If deletion is not immediately possible (for example, because your information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage) to enhance your experience on our website, analyze usage patterns, and deliver personalized content and advertising.

8.1 Types of Cookies We Use

• Essential/Strictly Necessary Cookies: These cookies are required for the website to function properly. They enable core features such as user authentication, shopping cart functionality, and security. These cookies cannot be disabled.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and any error messages encountered. This helps us improve the performance and user experience of our site.
• Functionality Cookies: These cookies allow the website to remember choices you make (such as your username, language, or location) and provide enhanced, personalized features.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They also help measure the effectiveness of advertising campaigns.

8.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when new cookies are set. Please note that disabling certain cookies may affect the functionality of our website and your ability to use some of our services.

For more detailed information about the cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy.

9. Your Privacy Rights

Depending on your location, you may have various rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

9.1 Rights Available to All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (for example, where we need to retain data for legal compliance).
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to request that we transmit that data to another organization where technically feasible.
• Right to Opt-Out of Marketing: You have the right to opt out of receiving marketing communications from us at any time.

9.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to know what categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Opt-Out of Sale or Sharing: We do not sell your personal information. However, to the extent that our use of certain advertising technologies may constitute "sharing" under the CPRA, you have the right to opt out of such sharing. You may exercise this right by contacting us using the information in Section 12.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of your sensitive personal information to purposes necessary to provide the requested service.
• Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you different prices, or provide a different level of service because you exercised your privacy rights.

To exercise your California privacy rights, please submit a verifiable consumer request by contacting us at [email protected]. We will respond to your request within 45 days as required by the CCPA/CPRA. If we need more time, we will inform you of the reason and extension period.

9.3 Authorized Agent

You may designate an authorized agent to submit a privacy rights request on your behalf. To use an authorized agent, you must provide the agent with written permission to act on your behalf, and we may require you to verify your identity directly with us. We may also require your authorized agent to provide proof of their authorization.

9.4 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us by:

• Email: [email protected] (please use the subject line "Privacy Rights Request")

We may need to verify your identity before processing your request. This may require you to provide information that matches what we have on file for you. We will not discriminate against you for exercising your privacy rights.

10. Children's Privacy

Our website and services are intended for users who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from individuals under the age of 18.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and you believe that your child under the age of 18 has provided us with personal information, please contact us immediately at [email protected], and we will take prompt action to delete such information and terminate any account associated with the minor.

11. International Data Transfers

Starbird Chicken operates primarily in the United States. Our servers and business operations are located in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States and its processing in accordance with this Privacy Policy.

Where required by applicable law, we implement appropriate safeguards for international data transfers, such as standard contractual clauses or other lawful transfer mechanisms, to ensure that your personal information receives adequate protection regardless of where it is processed.

12. How to File a Complaint

If you believe that we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the appropriate data protection or consumer protection authority.

12.1 Contact Us First

We encourage you to contact us first so that we can try to resolve your concerns directly. Please send your complaint or inquiry to:

• Email: [email protected]
• Subject Line: Privacy Complaint

We will acknowledge receipt of your complaint within 10 business days and endeavor to resolve the matter within 30 business days.

12.2 Regulatory Authorities

If you are a California resident and you believe your CCPA/CPRA rights have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA) at:

• Website: https://cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834

For general consumer protection complaints, you may also contact the Federal Trade Commission (FTC):

• Website: https://www.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)

Additionally, depending on your state of residence, you may have the right to file a complaint with your state's attorney general office or other relevant consumer protection authority.

13. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Starbird Chicken. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you visit or use. We have no responsibility or liability for the content, privacy policies, or practices of any third-party websites or services.

14. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not wish to be tracked. At this time, our website does not respond to DNT signals in a standardized way, as there is no uniform standard for how companies should respond to such signals. However, you can manage your tracking preferences through your browser settings and by adjusting your cookie preferences as described in Section 8 of this Privacy Policy.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our website informing you of the changes.
• Where required by applicable law or where we consider it appropriate, send you a notification via email.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us using the following information:

We are committed to working with you to obtain a fair resolution of any complaint or concern about your privacy. We aim to respond to all legitimate inquiries within a reasonable timeframe and no later than 30 days from the date of receipt.