Refund Policy

Effective Date: May 15, 2026 | Last Updated: May 15, 2026

1. Introduction

At Starbird Chicken, we are deeply committed to delivering a satisfying dining experience with every order. We understand that issues can occasionally arise, and we want to ensure that every customer is treated fairly and with respect. This Refund Policy has been established to provide clear guidance on when and how refunds, exchanges, and cancellations are handled in connection with food orders and related purchases made through our website, starbirdchicken-eat.click.

This policy is governed by applicable United States federal and state consumer protection laws, including the Federal Trade Commission Act (FTC Act), and any applicable state statutes governing food service and consumer transactions. We encourage all customers to review this document thoroughly. If you have questions or concerns, please do not hesitate to contact us using the information provided at the end of this policy.

2. Eligibility Conditions for Refunds

Not every situation automatically qualifies for a refund. To be considered eligible for a refund, your request must meet one or more of the following conditions:

• Incorrect Order Received: You received items that are different from what you ordered (e.g., wrong items, wrong quantities, or missing items from your order).
• Food Quality Issues: The food you received was of unacceptable quality, including but not limited to being undercooked, spoiled, contaminated, or otherwise unsafe to consume.
• Allergic Reaction or Ingredient Concern: You received an item containing an ingredient that you specifically requested be omitted due to a known allergy or dietary restriction, and this was clearly documented at the time of ordering.
• Order Not Delivered: Your order was confirmed and payment was processed, but the order was never delivered or made available for pickup within a reasonable time frame.
• Duplicate Charges: Your payment method was charged more than once for the same order due to a technical or processing error.
• Order Canceled by Starbird Chicken: In the unlikely event that we cancel your order due to unavailability of items, operational issues, or other reasons within our control.

Refund eligibility will be assessed on a case-by-case basis, and Starbird Chicken reserves the right to request supporting documentation such as photographs, order confirmation numbers, or written descriptions of the issue prior to approving any refund.

3. Timeframes for Refund Requests

Timing is critical when submitting a refund request, particularly given the perishable nature of food products. The following timeframes apply:

Refund requests submitted outside of these timeframes may not be accepted. We strongly encourage customers to inspect their orders promptly upon receipt and report any issues as soon as possible.

4. Non-Refundable Items and Services

Due to the nature of our business and the perishable nature of food, certain items and circumstances are not eligible for refunds under any condition:

• Orders that have been fully consumed or partially eaten, unless there is a documented food safety concern.
• Items where the customer simply changed their mind after the order was confirmed and preparation began.
• Promotional or discounted items purchased through limited-time offers, unless the item was defective or incorrect.
• Delivery fees charged by third-party delivery platforms, which are subject to the refund policies of those respective platforms.
• Orders where the customer provided incorrect delivery address or was unavailable to receive the order at the designated time.
• Delays caused by third-party delivery services, weather conditions, traffic, or other circumstances beyond our direct control.
• Gift cards or digital vouchers once they have been redeemed or used.

5. How to Request a Refund — Step-by-Step

To initiate a refund request, please follow the steps outlined below:

1. Step 1 — Gather Your Information: Before contacting us, collect all relevant details including your order confirmation number, date and time of the order, the specific item(s) in question, and a clear description of the issue. If applicable, take photographs of the food, packaging, or receipt as supporting evidence.
2. Step 2 — Contact Us: Reach out to our customer support team via email at [email protected] or through our website at starbirdchicken-eat.click. Include all the information gathered in Step 1 in your message.
3. Step 3 — Await Acknowledgment: Our customer support team will acknowledge your refund request within 1–2 business days of receiving your message. You will receive a confirmation email with a reference number for your inquiry.
4. Step 4 — Review and Assessment: Our team will review the details of your request, which may include verifying your order information, reviewing any photographs or documentation you submitted, and consulting with our kitchen or delivery partners as needed.
5. Step 5 — Decision Notification: You will be notified of the outcome of your refund request via email within 3–5 business days of acknowledgment. If your refund is approved, we will inform you of the refund amount and the method by which it will be processed.
6. Step 6 — Refund Issued: If approved, your refund will be processed according to the timeframes specified in Section 6 of this policy.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to appear in your account will vary depending on the payment method used at the time of purchase:

Please note that while we process refunds promptly on our end, the final posting time may depend on your financial institution or payment provider. Starbird Chicken is not responsible for delays caused by banks or third-party payment processors.

7. Partial Refunds

In some circumstances, a partial refund may be issued rather than a full refund. Partial refunds may apply in the following situations:

• Only a portion of your order was incorrect, missing, or defective (a refund will be issued for the affected items only).
• The issue reported only partially impacted the overall quality of your order.
• A discount, coupon, or promotional credit was applied to the original order, in which case the refund will reflect the actual amount paid for the affected items.
• The customer accepted and consumed a portion of the order before reporting an issue.

In all cases of partial refunds, Starbird Chicken will clearly communicate the refund amount and the reasoning behind the partial determination. Customers who disagree with a partial refund decision may escalate the matter through our dispute resolution process outlined in Section 10.

8. Exchange Policy

We understand that sometimes a replacement is preferable to a refund. Starbird Chicken will offer to replace or re-prepare an item under the following conditions:

• The item received was incorrect or significantly different from what was ordered.
• The item was of unacceptable quality at the time of delivery or pickup.
• The replacement is requested at the time of reporting the issue and within the applicable timeframe.

Exchanges and replacements are subject to product availability. If the desired item is unavailable at the time of the exchange request, a refund will be issued instead. Replacements for delivery orders may be subject to an additional delivery window. Customers will be notified of the estimated time for the replacement order.

Exchanges are not available for items where the customer has simply changed their preference or where the original item was prepared correctly as ordered.

9. Cancellation Policy

Orders placed through starbirdchicken-eat.click begin processing quickly. As a result, our cancellation window is limited. The following conditions apply:

9.1 Standard Orders

If you wish to cancel a standard order, you must do so within 5 minutes of placing the order, before preparation has begun. Once food preparation has commenced, cancellations are generally not accepted, and a refund will not be issued for the cancellation of a prepared order.

9.2 Pre-Orders and Scheduled Orders

For orders that are scheduled in advance (e.g., catering orders, large group orders, or pre-scheduled pickups), cancellations must be submitted at least 24 hours prior to the scheduled pickup or delivery time to qualify for a full refund. Cancellations made within 24 hours of the scheduled time may be subject to a partial refund or cancellation fee, depending on the extent of preparation already undertaken.

9.3 Cancellation by Starbird Chicken

In the event that Starbird Chicken must cancel your order due to unforeseen circumstances (such as ingredient unavailability, system errors, or operational issues), you will be notified promptly via email, and a full refund will be issued automatically without the need for you to submit a refund request.

10. Dispute Resolution Process

We are committed to resolving all customer concerns fairly and efficiently. If you are dissatisfied with the outcome of a refund request, you may escalate the matter using the following process:

1. Internal Escalation: Contact our customer support team at [email protected] and request that your case be reviewed by a senior member of our team. Please reference your original case or reference number. We will respond with a final internal decision within 5 business days.
2. Chargeback Through Your Bank: If you believe you have been unfairly charged and our internal resolution process has not resolved your concern, you have the right to file a chargeback with your credit card issuer or bank. We recommend attempting to resolve the issue with us before initiating a chargeback, as chargebacks can be a lengthy process.
3. Consumer Protection Resources: Customers in the United States may also file a complaint with the Federal Trade Commission (FTC) at www.ftc.gov or contact their applicable state consumer protection agency. Customers in California may also avail themselves of protections under the California Consumer Privacy Act (CCPA/CPRA) where applicable.
4. Alternative Dispute Resolution: For disputes involving significant amounts, both parties agree to first attempt resolution through good-faith negotiation. If negotiation fails, disputes may be submitted to a mutually agreed-upon mediator before pursuing litigation.

11. Third-Party Delivery Platforms

If your order was placed through a third-party delivery platform such as DoorDash, Uber Eats, Grubhub, or similar services, please be aware that refund policies for those orders may be governed by the respective platform's policies rather than this policy. In such cases, we recommend contacting the platform directly for refund assistance. Starbird Chicken will cooperate with third-party platforms in investigating legitimate claims but cannot guarantee refund outcomes for orders placed outside of starbirdchicken-eat.click.

12. Amendments to This Policy

Starbird Chicken reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting to our website at starbirdchicken-eat.click. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage customers to review this policy periodically to stay informed of any changes. Continued use of our website and services following the posting of any changes constitutes acceptance of the revised policy.

13. Contact Information

For all refund requests, inquiries, or concerns related to this policy, please reach out to us using the contact details below. Our customer support team is available to assist you: